Effective Date: 15 April 2026 | Last Updated: 15 April 2026

Big Dutchman East Africa Ltd (“we”, “us”, “our”) is committed to protecting your personal information in accordance with the Kenya Data Protection Act, 2019, the EU General Data Protection Regulation (GDPR), and the UK Data Protection Act 2018.

1. Data Controller

Big Dutchman East Africa Ltd
Mombasa Road, Nairobi, Kenya
Email: info@bigdutchmanea.com
Phone: +254 20 2107 645

We are a subsidiary of Big Dutchman International GmbH (Vechta, Germany) and operate as the regional hub for poultry and pig production systems across East Africa.

2. Information We Collect

CategoryExamplesSource
Contact InformationName, email, phone number, company name, physical addressForms, email, phone enquiries
Business InformationFarm size, flock numbers, production requirements, project specificationsQuote requests, consultations
Technical DataIP address, browser type, operating system, pages visited, referring URLsAutomatic collection via cookies
Communication RecordsCorrespondence via email, phone, WhatsApp, or website formsDirect communication

3. Lawful Basis for Processing

PurposeLawful Basis (Kenya DPA s.30 / GDPR Art.6)
Responding to enquiries and quote requestsLegitimate interest / Pre-contractual measures
Providing technical support and after-sales servicePerformance of a contract
Sending product information and newslettersConsent (opt-in)
Website analytics and improvementLegitimate interest (with consent for non-essential cookies)
Compliance with legal obligationsLegal obligation

4. Cookies and Tracking Technologies

Our website uses cookies to enhance your experience. We obtain your consent before placing non-essential cookies. You can manage your cookie preferences at any time using the cookie settings button on this website.

The following cookies are used on this website:

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5. Data Sharing

We do not sell, trade, or rent your personal information. We may share your data with:

  • Big Dutchman Group: Our parent company and affiliated entities for fulfilling requests and providing global technical support. Data transfers to Germany are governed by Standard Contractual Clauses (SCCs).
  • Service Providers: Trusted third parties who assist in operating our website and business (hosting, email delivery, analytics), bound by data processing agreements.
  • Legal Requirements: When required by Kenyan law, regulation, court order, or lawful government request.

6. International Data Transfers

Your data may be transferred to Big Dutchman International GmbH in Germany and to service providers in other jurisdictions. All transfers comply with Kenya DPA s.48 and GDPR Chapter V requirements, using Standard Contractual Clauses or adequacy decisions as appropriate.

7. Data Retention

Data TypeRetention Period
Quote requests and enquiries3 years from last contact
Customer project recordsDuration of contract + 7 years
Newsletter subscriptionsUntil consent is withdrawn
Website analytics data26 months (Google Analytics default)
Cookie consent records12 months

8. Your Rights

Under the Kenya Data Protection Act 2019 (s.26) and the GDPR, you have the right to:

  • Access your personal data held by us
  • Rectification of inaccurate or incomplete data
  • Erasure of your personal data (right to be forgotten)
  • Restriction of processing in certain circumstances
  • Data Portability — receive your data in a structured, machine-readable format
  • Object to processing based on legitimate interest
  • Withdraw Consent at any time without affecting prior processing

To exercise any of these rights, contact our Data Protection contact:

Email: info@bigdutchmanea.com
Phone: +254 20 2107 645
Address: Big Dutchman East Africa Ltd, Mombasa Road, Nairobi, Kenya

We will respond to your request within 30 days. If you are unsatisfied with our response, you may lodge a complaint with the Office of the Data Protection Commissioner (Kenya) at www.odpc.go.ke.

9. Data Security

We implement appropriate technical and organisational measures to protect your personal information, including encrypted connections (SSL/TLS), access controls, and regular security reviews. No method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated revision date. Material changes will be communicated via a notice on our website.

11. Contact Us

  • Email: info@bigdutchmanea.com
  • Phone: +254 20 2107 645 / +254 722 205 868
  • Address: Big Dutchman East Africa Ltd, Mombasa Road, Nairobi, Kenya

Get in Touch

Phone: +254 20 2107 645 | +254 722 205 868
Email: sales@bigdutchmanea.com
WhatsApp: +254 722 205 868