Terms & Conditions

Effective Date: 15 April 2026 | Last Updated: 15 April 2026

These Terms and Conditions govern your use of the Big Dutchman East Africa Ltd website (bigdutchmanea.com) and the information and services available through it. By accessing this website, you agree to be bound by these terms.

1. Company Information

Big Dutchman East Africa Ltd
Mombasa Road, Nairobi, Kenya
Email: info@bigdutchmanea.com
Phone: +254 20 2107 645

Big Dutchman East Africa Ltd is a company registered in the Republic of Kenya, operating as the East African subsidiary of Big Dutchman International GmbH (Vechta, Germany).

2. Acceptable Use

You may use this website for lawful purposes only. You must not:

• Use the website in any way that breaches applicable Kenyan, regional, or international law or regulation
• Transmit unsolicited or unauthorised advertising or promotional material
• Attempt to gain unauthorised access to the website, servers, or connected systems
• Reproduce, duplicate, copy, or resell any part of the website without our express written permission
• Introduce viruses, trojans, worms, or other malicious code
• Use automated systems (bots, scrapers) to access the website without prior written consent

3. Product and Service Information

We make every effort to ensure the information on this website is accurate and current. However:

• Product specifications, images, and descriptions are for general guidance and may differ from actual products delivered
• Prices, availability, and specifications are subject to change without notice
• All quotations are valid for the period stated and subject to our standard commercial terms
• Technical performance data is based on standard testing conditions and may vary depending on local environmental and operational factors
• Content on this website does not constitute a binding offer or guarantee of product availability in any specific market

4. Intellectual Property

All content on this website — including text, images, graphics, logos, trademarks, software, page layouts, and underlying code — is the property of Big Dutchman East Africa Ltd or Big Dutchman International GmbH and is protected by applicable intellectual property laws, including the Kenya Industrial Property Act and the Kenya Copyright Act.

The Big Dutchman name, logo, and all related product and service names are registered trademarks. No licence or right to use any trademark is granted by this website without our written permission.

You may download or print individual pages for personal, non-commercial reference, provided you do not modify the content or remove any copyright or proprietary notices.

5. Enquiries and Quote Requests

Information submitted through our website forms (including quote requests and contact forms) constitutes an enquiry only and does not create a binding contract. All commercial agreements require formal written confirmation and are governed by our standard terms of sale, which will be provided with any formal quotation.

6. Limitation of Liability

To the maximum extent permitted by the laws of the Republic of Kenya:

• We do not guarantee that the website will be available at all times or that access will be uninterrupted or error-free
• We shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the website
• Our total aggregate liability for any claim arising from or related to this website shall not exceed Kenya Shillings 100,000 (KES 100,000)
• We are not responsible for the content, privacy practices, or availability of external websites linked from this site
• Nothing in these terms excludes liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation

7. Warranty and Service Terms

Equipment warranty, installation, and service terms are governed exclusively by the purchase agreement and service contract between you and Big Dutchman East Africa Ltd. General warranty and service information on this website is for reference only and does not modify, extend, or replace contractual warranty terms.

8. Indemnification

You agree to indemnify and hold harmless Big Dutchman East Africa Ltd, its officers, directors, employees, and agents from any claims, damages, losses, or expenses (including reasonable legal fees) arising from your breach of these Terms or misuse of this website.

9. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information in compliance with the Kenya Data Protection Act 2019.

10. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of the Republic of Kenya. Any disputes arising from or in connection with the use of this website or these Terms shall be subject to the exclusive jurisdiction of the courts of the Republic of Kenya, seated in Nairobi.

11. Severability

If any provision of these Terms is held to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

12. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes take effect upon posting to this page. Your continued use of the website after changes are posted constitutes acceptance of the modified terms.

13. Contact Us

• Email: info@bigdutchmanea.com
• Phone: +254 20 2107 645 / +254 722 205 868
• Address: Big Dutchman East Africa Ltd, Mombasa Road, Nairobi, Kenya